Infograph: 10 Ways to Find True Love with Customers by Salesforce

I know Valentine’s Day is over, but I think this infograph by Salesforce is full of simple, timeless customer service basics.

Infograph: VHT’s Improving the Customer Service Experience

Virtual Hold Technology’s infograph on improving the customer service experience is worth reviewing.

Infograph: HubShout’s “Social Media & Customer Service”

I wanted to share this infograph that HubShout recently published titled “Social Media & Customer Service.” There are some stats in here I don’t see as often, such as the number of people who think brands should keep the same social hours on weekends, and how many customers call companies when they do not reach resolution via social channels. And, this infograph shows that the percentage of brands responding to social media inquiries more than doubled from 2012 to 2013! Enjoy.

The Impact of Social Media on Customer Service

Explore more infographics like this one on the web’s largest information design community – Visually.

Customer Expectation Infograph

Leora Grace posted this great infograph on customer expectations I thought I would share with you. I really like the case study that illustrates how a customer can still feel he was made whole though the problem cannot be fully solved.

Infograph by CallCentre.co.uk 

Top 50 social customer service research