Customer Expectation Infograph

Leora Grace posted this great infograph on customer expectations I thought I would share with you. I really like the case study that illustrates how a customer can still feel he was made whole though the problem cannot be fully solved.

Infograph by CallCentre.co.uk 

Top 50 social customer service research

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One thought on “Customer Expectation Infograph

  1. Reblogged this on The Human Customer and commented:
    I always like when my story comes in picture book format. You might too!

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