Customer Expectation Infograph

Leora Grace posted this great infograph on customer expectations I thought I would share with you. I really like the case study that illustrates how a customer can still feel he was made whole though the problem cannot be fully solved.

Infograph by 

Top 50 social customer service research


One thought on “Customer Expectation Infograph

  1. Reblogged this on The Human Customer and commented:
    I always like when my story comes in picture book format. You might too!

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